2021 GI Outlook (GO) Conference | November 2021-Humanizing Your Patient Interaction in an Era of Growing Technology

Video Transcription

Video Summary

In this video, Dr. Harish Gagneja discusses the importance of humanizing patient interactions in a technology-driven era. He highlights the depersonalization and dehumanization of medicine and the various challenges faced by healthcare professionals such as time pressures, administrative work, and reimbursement pressures. He emphasizes the need to prioritize patient care and satisfaction by incorporating mindful practices, effective communication, collaboration with the healthcare team, and engaging patients and families as partners in their care. Dr. Gagneja provides practical tips on how to achieve this, including maintaining eye contact, avoiding interruptions, using patient-friendly language, validating and addressing concerns, and incorporating touch to build reassurance and trust. He also discusses the significance of healing environments, incorporating music and pleasant aromas, and the importance of taking care of healthcare professionals' well-being. Dr. Gagneja concludes by emphasizing the positive impact of humanizing medicine on patient outcomes, satisfaction, and healthcare costs. The video was uploaded by Austin Gastroenterology, and Dr. Harish Gagneja is a private practice gastroenterologist and former assistant professor of medicine at UT MD Anderson. (150 words)

Asset Subtitle

Harish Gagneja, MD, FASGE

Keywords

humanizing patient interactions

technology-driven era

depersonalization of medicine

patient care

mindful practices

healing environments