2024 Senior Fellows Program (2nd & 3rd Year) | September 2024-Navigating Power and Empowerment: Tackling Interpersonal Challenges

Video Transcription

Video Summary

In this session, several medical professionals discussed strategies for handling difficult workplace scenarios, particularly in the medical field. They emphasized the importance of communication, both with colleagues and with patients, and the need to maintain professionalism even under challenging circumstances.<br /><br />One key discussion involved a situation where an endoscopy technician provided the wrong equipment. The advice varied, but the consensus was to handle it respectfully and use the opportunity to educate the technician on why a specific type of equipment was requested.<br /><br />The conversation also covered how to address inappropriate comments about patients, emphasizing immediacy and bluntness in shutting down such behavior and maintaining professionalism.<br /><br />The speakers shared their experiences with balancing leadership and teamwork, especially when a colleague avoids responsibility. Strategies included setting clear expectations, having difficult but necessary conversations, and ensuring that credit is fairly distributed.<br /><br />Additionally, the session highlighted dealing with patient referrals and procedural disagreements between doctors, stressing the need for thorough documentation and communication to ensure patient safety and effective teamwork.<br /><br />Ultimately, the discussion pointed out that while difficult situations are inevitable, handling them with clarity, respect, and professionalism is crucial.

Asset Subtitle

Ashley Faulx, MD, MASGE, Robin Dalal, MD, Linda Hou, MD, and Lisa Cassani, MD

Keywords

medical professionals

workplace scenarios

communication

professionalism

leadership

teamwork

patient safety