AI-Supported Direct Access Colonoscopy | June 2026-Recorded Webinar

Video Transcription

Video Summary

The webinar focused on how the Oregon Clinic GI division implemented an AI-supported direct access colonoscopy (DAC) workflow to improve efficiency and reduce staff burden. Traditionally, DAC intake relied on scheduled phone calls that were time-consuming, difficult to complete, and contributed to backlogs after COVID and the lowering of screening age to 45.  <br /><br />In 2024, the clinic adopted a virtual assistant tool that sends patients text or email links to complete a conversational intake questionnaire. The AI asks follow-up questions based on responses, identifies possible exclusion criteria, and produces a summarized report for staff review. Staff then either move patients to scheduling, seek clarification, or route them to an office visit if needed.  <br /><br />The clinic emphasized vendor flexibility, patient-friendly design, language support, and close staff involvement in building the workflow. They reported strong reductions in labor costs, improved turnaround time, fewer backlog issues, and high staff acceptance. One site reduced DAC costs by about 75%, while another reported about $42 per DAC.  <br /><br />They also expanded use of the tool to recall patients and marketing QR-code access, with future plans for more languages and broader use.

Keywords

Oregon Clinic

GI division

AI-supported direct access colonoscopy

virtual assistant

conversational intake questionnaire

staff burden reduction

workflow efficiency

patient scheduling

language support