false
OasisLMS
Catalog
ASGE Annual GI Advanced Practice Provider Course ( ...
Managing the Challenging Patient Strategies for Su ...
Managing the Challenging Patient Strategies for Success
Back to course
[Please upgrade your browser to play this video content]
Video Transcription
Video Summary
The speaker discusses strategies for managing challenging patients and improving patient satisfaction in healthcare. They highlight the importance of effective communication, listening skills, and empathy in dealing with dissatisfied patients. They address factors contributing to patient dissatisfaction, such as long wait times, lack of communication, and unmet expectations. The presentation emphasizes the significance of reflective listening, de-escalating angry patients, and setting practice management strategies to enhance patient experience. By implementing techniques like affect labeling and adequate follow-up, healthcare providers can better address patient needs and improve overall satisfaction. The speaker also suggests proactive scheduling and preparation to better handle challenging patient interactions. Ultimately, prioritizing patient communication and satisfaction is crucial in delivering quality healthcare.
Asset Subtitle
Jill Olmstead, DNP, ANP-BC, FAANP
Keywords
patient satisfaction
effective communication
listening skills
empathy
practice management strategies
×
Please select your language
1
English