ASGE Annual GI Advanced Practice Provider Course (On-demand) (Day Two) | March 2026-Inbox Expert- Learning Session On How To Manage Pathology And Radiology Reports- How To Read Them, Interpret Them, And What To Do

Inbox Expert- Learning Session On How To Manage Pathology And Radiology Reports- How To Read Them, Interpret Them, And What To Do

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Video Transcription

Video Summary

The transcript captures a discussion among clinicians about managing the heavy workload of in-basket/portal messages. Faculty share strategies such as doing easy messages first to shorten the list, or tackling difficult issues early before fatigue sets in. Several emphasize verifying test results promptly to prevent duplicate work from patient follow-up messages or calls. Tips include checking the inbox at set times (e.g., early morning and just after clinic hours), and cleaning up before/after travel or long weekends to prevent urgent items from being missed. The group discusses handling “text-like” frequent patient messages by setting expectations (e.g., portal responses within 72 hours), redirecting urgent concerns to phone triage, and moving complex or emotionally charged issues offline via calls or appointments. They stress keeping the chart professional since messages are discoverable, avoiding email for patient care, looping in PCPs/consultants for critical findings, and documenting outreach to close the loop.

Asset Subtitle

Faculty Panel

Keywords

in-basket message management

patient portal communication

clinician workflow strategies

triage and response time expectations

documentation and professional charting