ASGE Annual GI Advanced Practice Provider Course (Virtual) - Onboarding (Day One) | March 2024-Managing the Challenging Patient Strategies for Success

Video Transcription

Video Summary

The speaker discusses strategies for managing challenging patients and improving patient satisfaction in healthcare. They highlight the importance of effective communication, listening skills, and empathy in dealing with dissatisfied patients. They address factors contributing to patient dissatisfaction, such as long wait times, lack of communication, and unmet expectations. The presentation emphasizes the significance of reflective listening, de-escalating angry patients, and setting practice management strategies to enhance patient experience. By implementing techniques like affect labeling and adequate follow-up, healthcare providers can better address patient needs and improve overall satisfaction. The speaker also suggests proactive scheduling and preparation to better handle challenging patient interactions. Ultimately, prioritizing patient communication and satisfaction is crucial in delivering quality healthcare.

Asset Subtitle

Jill Olmstead, DNP, ANP-BC, FAANP

Meta Tag

Concept Patient Satisfaction

Concept Feeling Heard

Concept Anger Continuum

Concept Communication Technique

Concept Verbal Hostility

Keywords

patient satisfaction

communication skills

empathy

patient dissatisfaction

practice management strategies

Patient Satisfaction

Feeling Heard

Anger Continuum

Communication Technique

Verbal Hostility