ASGE Annual GI Advanced Practice Provider Course (Virtual) - Onboarding (Day One) | March 2025-Managing the Challenging Patient

Video Transcription

Video Summary

The presentation focuses on managing challenging patients in a medical setting, emphasizing strategies to improve patient satisfaction and reduce stress for healthcare providers. Key points include understanding reasons for patient dissatisfaction, such as long waits and communication breakdowns, and strategies to de-escalate situations, including reflective listening and acknowledging patient emotions. The talk also covers provider burnout, stressing the need for self-care and self-compassion, and offers practical tips for healthcare practices, such as reviewing patient schedules to anticipate needs. It highlights the importance of patient experience and satisfaction, urging providers to use tools like affect labeling and self-critique to better connect with patients. Additionally, it encourages celebrating positive feedback to reinforce good practices. Overall, the session emphasizes empathy, effective communication, and self-compassion as tools to enhance patient care and provider wellbeing.

Asset Subtitle

Jill Olmstead, DNP, ANP-BC, FAANP

Keywords

patient satisfaction

healthcare communication

provider burnout

de-escalation strategies

self-compassion