ASGE Annual Postgraduate Course: Clinical Challenges and Real-Time Decision Making in GI Endoscopy (Live and Virtual) | May 2023-Rebuilding and Maintaining Staff

Video Transcription

Video Summary

In this video, the speaker discusses the impact of COVID-19 on medical practices and the challenges they face in bringing staff back and keeping them working safely. The speaker highlights how the pandemic led to practice closures and decreased patient volume, resulting in lost revenue and temporary staff reductions. Although patient volumes have increased, many practices are still not back to pre-COVID levels. The speaker emphasizes the importance of resilience and suggests mindset shifts for practices to transition from the respond phase to the recover and thrive phases. They discuss strategies such as market-facing approaches, cross-training staff, implementing telehealth options, and managing patient volumes. The speaker also mentions the significance of trust among staff and the importance of communication and listening. They provide insights into staffing concerns, government recommendations, and employer considerations. The video concludes with a summary of key points, including the need to prioritize staff safety, define short-term and long-term staffing needs, and plan for the future.

Asset Subtitle

Costas Kelfas, MD, MMM, FASGE (This is an excerpt from Looking at GI Practice Management Differently On-Demand | November 2020.)

Meta Tag

Practice Management/Operations Staffing

Keywords

COVID-19 impact

medical practices

staffing challenges

patient volume

resilience