Thanks, Costas. Like you, I'm also looking forward to an engaging day and want to reiterate the invitation to all of you to submit your questions, raise your hand, and we'll, of course, have time at the end of each session for a Q&A session. So with that, I just want to set the stage for the day. We are now operating in an environment of recovery. So what do we do? I, first, have no financial relationships with commercial support to disclose, although I am open for business. As with any event that challenges the rules as we know them, and the pandemic and our response to it certainly has been one such event, we adapt. We have no choice. It's that or extinction. So as I'm sure did many of you, we at Insight Digestive immediately turned to our disaster plan. And finding little solace there, we realized what were we going to do next. And over the course of the day, we're going to be talking about exactly that. You'll hear from Costas and Frank and from me a variety of different ways of thinking differently in today's environment. First, I think it's important that we remember we're recovering while we're still in disaster mode. Our physicians, our staff, our patients are all stressed out. They are all dealing with this new reality. And they were looking to us as leaders for stability and reassurance in a time that is anything but. And it's important that we find ways to reduce our own stress. And while I appreciate that all of you are here today, including those of you on the West Coast who got up at oh, dark 30, working on a Saturday may not align with this last point. But it is important that we find things to do, even in this environment, that still feed our souls and take some of that burden off of our shoulders. The Federal Emergency Management Agency reminds us that everyone who sees a disaster is affected by it in some way. I'm sure you have staff, as do I, who are acting like nothing's happened and this is mostly just an inconvenience. But they've been affected. Rest assured that that's the case. There are a variety of different things that FEMA comes up with. I've highlighted a few just to point them out here. Take advantage of community programs and resources that are available. For those of you who have an employee assistance program, encourage your staff to access that support. It can be a remarkable thing just to have someone outside your immediate circle to offload some of your concerns. I know that some people have talked about the fact they're very worried, but they don't want to tell their family because they don't want their family to be additionally concerned. That's what EAP is for. The other thing to remember is everyone has a different way of coping with what's going on now. As leaders, finding a variety of different either support systems or programs and activities that can help our staff and our physicians cope is incumbent upon us. So what's next? Well, we'll look through the day at staffing and staff management, how we do both. We'll look at what's changed and what hasn't. And we'll talk about the new normal. We're getting used to some things. If you walked out a year ago and saw people in the grocery store dressed like this, you'd have thought they had lost their minds. And now we wonder why people on the street aren't doing the same thing. There are other things we've been a little slower to adapt to. This was a quote from one of our front office staff. He said, we have half the number of patients, but it's taking me twice as long. We've got front desk staff, I'm sorry, all of our staff working harder to see fewer patients. And that's a function of the changing environment, the cleanup time that it takes, the technical problems that we have sometimes in getting people connected via telemedicine. All the things I'm sure you're experiencing and we'll talk more about as the day progresses. We have to think differently. It's a new normal, so we're going to have to think about some new approaches. For example, which data matter now? How do we convert that data to usable information? And when we think about the difference between data and information, I want to point out that data and information, as we know, are not the same thing. They are parts of our ability to make wise decisions. And the best example of this I can think of is data tends to be zeros and ones, if we think about it in a strictly computer sense. And for example, a data point might be, I have something in my hand. What that is, is not part of the data. Just there is something. It's a one, not a zero. Information is, I have a tomato in my hand. All right, now we have some context. We know what it is that's in my hand. The next step is to gain knowledge. Tomato is a fruit. Now we know something about the nature of tomato. And wisdom is recognizing that fruit though it may be, you don't put it in fruit salad. We'll talk later about communicating with impact. It's always a challenge. It's now further complicated by our distance, by hidden facial expressions, by people's impatience. People are tired of being separated. They're tired of the extra burdens. They want things to happen quickly. We have to deal with that as we communicate. And while healthcare is ever changing, this is something that has been true throughout my career, we have to be responsive to the expectations of the next generation of patients and referring physicians while still meeting the needs of our established patients who prefer the old ways. So if you are like our practice, you had patients who refused telemedicine. They wanted to come in and be seen. The one constant that we face is viability. It doesn't matter how well we adapt. It doesn't matter what the new normal is. It doesn't matter what else has changed. We need to remain viable or we're not here tomorrow to take care of our patients. And how do we respond in this era of COVID? So I'll leave you with just a couple of quick thoughts. Make the most of today. Again, I encourage you, submit your questions. Respond to the polling questions that will be embedded in some of the presentations. And during our Q&A session, please share your experiences. Frank Kostas and I are three sets of eyes into what is happening around the country. On the line already, we have nearly four dozen people. Let's take advantage of all of that combined experience. And with that, I want to turn it back over to Kostas to get us started on the heart of today.

adaptation

pandemic recovery

stress reduction

healthcare challenges

effective communication