ASGE Annual Postgraduate Course: Clinical Challenges and Real-Time Decision Making in GI Endoscopy (On-demand) | May 2023-Rebuilding and Maintaining Staff

Video Transcription

Video Summary

In this video, the speaker discusses the impact of the COVID-19 pandemic on medical practices and the challenges faced in bringing staff back safely. The speaker highlights the results of a polling question, which indicate that most practices experienced a decrease in patient volume and temporary staff reductions during the pandemic. The speaker emphasizes the importance of resilience and outlines key challenges faced by medical practices during COVID-19, including decreased patient visits, alternative work schedules, sick employees, school closures impacting childcare, workforce reduction, difficulties in hiring new staff, and the need to maintain social distancing and safety protocols in the workplace. The speaker also presents strategies for transitioning from the response to recovery phase, such as market-facing focus, program management, scenario planning, and trust building. Other suggestions include cross-training personnel, training staff on telehealth, managing patient volume, and considering temporary agencies for immediate staffing needs. The speaker concludes by encouraging medical practices to prioritize staff safety, communicate effectively, and plan for both short-term and long-term staffing needs.

Asset Subtitle

Costas Kelfas, MD, MMM, FASGE (This is an excerpt from Looking at GI Practice Management Differently On-Demand | November 2020.)

Meta Tag

Practice Management/Operations Staffing

Keywords

COVID-19 pandemic impact

medical practices challenges

staff safety

patient volume decrease

workforce reduction