First Year Fellows Endoscopy Course (Aug 6-7)

Video Transcription

Video Summary

The video provides tips and guidance for GI fellows on handling on-call responsibilities and calls from patients. It begins by discussing different experiences fellows may have when on call, including good sleep, receiving calls but not having to go in, and even experiencing PTSD. The presenter emphasizes the importance of professionalism in providing great customer service to patients, which includes being prompt, accurate, transparent, accessible, and patient-centered. Customer satisfaction is also emphasized, as it can affect promotions and bonuses in the future. Specific information is provided on handling various patient inquiries, such as lost prep instructions for a colonoscopy and dietary restrictions. The video also covers case scenarios involving GI bleeds, emergent and urgent endoscopy, and post-procedure complications. Overall, the presenter emphasizes the need for fellows to be calm, accessible, and consult with colleagues when needed. The video does not provide any credits or references.

Keywords

GI fellows

on-call responsibilities

customer service

patient inquiries

endoscopy

calmness