GI Outlook (GO) 2022 Practice Management & Leadership Conference –Getting Back to the Future of Gastroenterology | August 2022-09_Front Desk to ASC New Technologies Transforming Pt Exp

09_Front Desk to ASC New Technologies Transforming Pt Exp_Weinstein

Pdf Summary

In this document, Dr. Michael Weinstein, an expert in gastroenterology, discusses the primary drivers of change in GI practice and the adoption of new technologies in healthcare. The three main drivers of change identified are consumerism, consolidation, and automation.<br /><br />Under adoption of technologies, Dr. Weinstein highlights the hurdles that practices face, including the cost of implementing new technologies. However, he mentions that consolidation can help mitigate costs. Dr. Weinstein also emphasizes the need for practices to reimagine the healthcare experience and enable consumers to access care online. He suggests that digital front doors can be a powerful tool for differentiation. Additionally, he notes that practices can no longer rely solely on traditional revenue mechanisms and discusses the ability to generate alternative forms of revenue related to data uses.<br /><br />Telehealth is identified as a benefit of the COVID-19 pandemic, with its convenience, safety, and high patient and provider satisfaction. However, there are technology requirements and stability of reimbursement and licensing that need to be addressed for further advancement in telemedicine.<br /><br />The document also explores consumerism technology in healthcare, which includes self-scheduling, online bill pay, patient portals, and chatbot opportunities. It mentions out-sourced consultant service options for transforming patient care through virtual consolidation of desired services.<br /><br />Regarding patient education, Dr. Weinstein discusses leveraging technology to provide convenient access to information, such as e-learning videos assigned to patients based on their treatment plans. He also emphasizes the importance of remote patient monitoring, patient-reported outcomes, and the use of biosensors for better care coordination.<br /><br />The document highlights automation and artificial intelligence (AI) in healthcare, discussing how AI can optimize techniques and improve patient outcomes. Examples of AI applications in gastroenterology are given, including Medtronic's GI Genius for polyp detection and Virgo's data capture for post-procedure analytics.<br /><br />Lastly, the concept of digital transformation in healthcare is introduced, emphasizing the need to reimagine business processes and online consumer experiences. Stakeholder priorities and a balance between immediate returns on investment and long-term digital transformation are highlighted.<br /><br />The document ends with a list of recommended reading and listening materials for further exploration of the topics discussed.

Keywords

gastroenterology

drivers of change

consumerism

consolidation

automation

telehealth

digital front doors

alternative revenue mechanisms

patient education

digital transformation