GI Outlook (GO) 2022 Practice Management & Leadership Conference –Getting Back to the Future of Gastroenterology | August 2022-BREAKOUT 2_Communicating with Impact

BREAKOUT 2_Communicating with Impact_Sun

Pdf Summary

Communicating with impact involves effective communication that leaves a lasting impression on the audience. It goes beyond simply delivering a message and involves actively listening to others. In order to listen effectively, one must give their undivided attention, resist preparing a rebuttal, ask clarifying questions, paraphrase to reflect understanding, and defer judgement. Positive engagement with the audience can be achieved through a mutual learning mindset, which involves transparency, curiosity, and compassion. Focusing on interests rather than positions is also important. Warmth and competence in communication convey powerful signals that encourage cooperation. In-person and phone conversations make it easier to convey warmth, but it is also possible over email by using certain strategies. Frameworks for impactful communication include the "What, So What, Now What?" model and the SOS approach, which stands for Short, Organized, and Skimmable. By following these guidelines, individuals can communicate with impact and make a lasting impression on their audience.

Keywords

communicating with impact

effective communication

lasting impression

active listening

undivided attention

clarifying questions

paraphrasing

defer judgement

mutual learning mindset

positive engagement