GI Unit Leadership: EQuIP Your Team for Success (On-demand) | February 2024-Connecting QI Pprojects the Nuts and Bolts

Video Transcription

Video Summary

In this video, Mary Rose Hess and Xianxian Heng from Johns Hopkins Hospital discuss how they have leveraged data to improve performance in their endoscopy suite. They began their performance improvement journey in early 2020 and aimed to realign services with patient demand, establish metrics and monitoring tools, and implement process enhancements. They identified key performance indicators (KPIs) such as staff time for case time and turnover time, and set targets for each of these KPIs. They formed a focused workgroup to analyze delays and develop action plans to address them. Through their efforts, they were able to improve their first case on-time start rate, reduce room turnover time, and increase their utilization rate. They also emphasized the importance of engagement and culture change in achieving these results, including surveying staff, collaborating, and fostering trust. Overall, their successful performance improvement journey is a result of the collaborative dedication of their teams and their commitment to quality improvement.

Asset Subtitle

Mary-Rose Hess, BSN RN CGRN
Shanshan Huang, MBA

Keywords

data leverage

performance improvement

endoscopy suite

key performance indicators

culture change