GI Unit Leadership: EQuIP Your Team for Success (On-demand) | February 2024-Empowering the Team Through Benchmarking and Quality Metrics

Empowering the Team Through Benchmarking and Quality Metrics

Video Transcription

Video Summary

The speaker discusses the importance of benchmarking in healthcare to improve performance and achieve goals in a value-based payment system. They highlight challenges faced by endoscopy units, including staffing and patient-related issues. The transcript emphasizes the need to measure quality beyond adenoma detection rates, focusing on turnover times, patient satisfaction, and labor costs. Strategies for achieving high-quality care include fostering a vibrant team culture, knowing and sharing benchmarks, targeting crucial metrics, implementing process improvement plans, and continually seeking improvement. Benchmarking examples from practices in New York City are provided to demonstrate how data analysis can drive enhancements in efficiency, patient satisfaction, and financial outcomes. The speaker concludes by stressing the significance of team culture in meeting benchmarking and quality goals.

Keywords

benchmarking

healthcare

performance improvement

team culture

quality measurement