GI Unit Leadership: EQuIP Your Team for Success (On-demand) | February 2024-Mastering the Patient Centered Experience

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Video Summary

The speaker highlights the importance of mastering the patient-centered experience in healthcare to ensure patient satisfaction and positive outcomes. The patient experience encompasses interactions with healthcare providers and facilities, emphasizing the need to understand and meet patient expectations. Patient satisfaction is influenced by individual expectations and the quality of care received. Strategies such as enhancing communication, reducing wait times, and tracking patient feedback have proven effective in improving patient satisfaction. Monitoring patient satisfaction data, discussing experiences with the team, and promoting diversity, equity, and inclusion are essential for delivering personalized care. Continuous improvement and a focus on enhancing the patient experience are crucial for achieving high patient satisfaction and outcomes in healthcare settings.

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Lisa Fleming, MS RN CGRN

Keywords

healthcare

patient-centered experience

patient satisfaction

communication

diversity and inclusion