GI Unit Leadership: EQuIP Your Team for Success (Virtual) | February 2024-04_Case Studies Creating a Healthy Work Environment

04_Case Studies Creating a Healthy Work Environment

Pdf Summary

In a healthcare setting, three cases highlight challenges in creating a healthy work environment. The first case involves a senior nurse displaying passive-aggressive behavior, impacting team dynamics and leading to complaints from physicians about extended work hours when working with her. Additionally, the nurse threatens to sue for racial discrimination if her job assignment is changed or she is fired. In the second case, dissatisfaction among long-term staff at an endoscopy unit is linked to lower morale, attributed to higher-paid travel nurses perceived as putting in less effort. This situation has prompted some employed nurses to seek alternative job opportunities. The final case addresses increasing frustrations among staff due to extended work hours resulting from a rise in inpatient add-on cases, leading to a higher staff turnover rate. The nurse manager must address these issues by acknowledging the workload pressure on the staff, possibly through reorganizing assignments, providing additional support, or offering incentives to improve morale and retain employees in a healthy work environment.

Keywords

healthcare setting

work environment challenges

passive-aggressive behavior

team dynamics

racial discrimination

endoscopy unit

travel nurses

staff turnover rate

workload pressure

employee retention