GI Unit Leadership: EQuIP Your Team for Success (Virtual) | February 2024-06_Hess_Conducting QI Projects

06_Hess_Conducting QI Projects_updated

Pdf Summary

In the document "Conducting QI Projects: The Nuts and Bolts" by Shanshan Huang and Mary-Rose Hess, the focus is on key performance indicators (KPIs) and process improvement initiatives in endoscopy. The overview highlights a system-wide performance improvement initiative aimed at matching supply with demand and program development by identifying KPIs and monitoring progress. The KPIs include utilization, turnaround time, and first case on time start, with interventions such as developing delay documentation and adjusting staff shifts. The document emphasizes reducing time between cases, minimizing wasted staffed time, and addressing same-day cancellations to maximize staffed time utilization. Block utilization metrics show improvement with increased case volume and capacity. Aligning provider and nursing goals with KPIs is crucial for success, requiring buy-in, ownership, and multi-disciplinary collaboration. Process improvement plans, actionable education, trust transformation, and team-building activities are outlined to enhance performance and celebrate achievements. The key message emphasizes the importance of setting clear expectations, monitoring progress, and building trust to achieve success in quality improvement projects.

Keywords

QI projects

KPIs

endoscopy

process improvement

utilization

turnaround time

first case on time start

delay documentation

staff shifts

same-day cancellations