GI Unit Leadership: EQuIP Your Team for Success (Virtual) | February 2024-Case Based Interactive Discussion Session 4

Case Based Interactive Discussion Session 4

Video Transcription

Video Summary

The discussion focuses on two case studies involving challenges in colonoscopy preparation and communication with non-English speaking patients. Strategies discussed include introducing navigation for patients with inadequate prep, revising patient education materials to be more accessible, using translation services like telephone-based and video interpretation, certifying bilingual staff members for in-person translation, and matching patients with staff who speak their language throughout the procedure. Proactive measures such as adjusting staff based on patient language needs and providing discharge instructions in multiple languages are also highlighted as ways to improve patient care and communication.

Keywords

colonoscopy preparation

communication challenges

non-English speaking patients

translation services

patient care