GI Unit Leadership: EQuIP Your Team for Success (Virtual) | February 2024-Enhancing the Employee Experience

Video Transcription

Video Summary

Lisa Fleming, the director of nursing at Highland Hospital in Rochester, New York, discusses the importance of employee engagement in healthcare, particularly in endoscopy units. She defines employee engagement as the level of enthusiasm and dedication an employee feels towards their job, emphasizing its significance in improving organizational performance and patient outcomes. Lisa highlights strategies for promoting employee engagement, such as staff recognition programs, transparent leadership, flexible scheduling, and fostering a supportive unit culture. She shares successful tactics employed in her endoscopy unit, including celebrating GI Nurses Week, organizing team-building activities, and providing a staff relaxation lounge. Lisa's focus on employee engagement has resulted in high levels of staff satisfaction and retention, contributing to a tier one employee engagement unit status.

Asset Subtitle

Lisa Fleming, MS RN CGRN

Keywords

employee engagement

healthcare

endoscopy units

organizational performance

staff recognition programs