GI Unit Leadership: Optimizing Endoscopy Operations through Leadership (On-demand) | February 2025-Conducting QI Project The Nuts and Bolts

Conducting QI Project The Nuts and Bolts

Video Transcription

Video Summary

The Hartford HealthCare Digestive Health Institute has launched a Quality Improvement (QI) project to reduce outpatient readmission rates after endoscopy procedures. In January 2024, a real-time readmission notification system was initiated to better understand and analyze readmission data. The project aims to identify root causes, reduce readmissions, and track factors contributing to readmissions. Changes include a post-discharge outreach using a two-way text messaging platform starting February 2025, facilitating automated patient communication and improving outcomes. The focus is on enhancing patient safety, experience, and transitional care management while addressing staffing challenges.

Asset Subtitle

Pravina Khant, RN MSN

Keywords

Quality Improvement

readmission rates

endoscopy procedures

patient communication

transitional care