GI Unit Leadership: (Re)Starting Your Quality Program (On-demand) | February 2023-01_Isenberg

01_Isenberg_Team Based Care

Pdf Summary

In this article, Gerard Isenberg makes a case for team-based care in healthcare. He argues that healthcare systems should align their care delivery models with the Triple Aim, which includes improving population health, enhancing the patient experience, and reducing healthcare costs. However, Isenberg believes that the original Triple Aim cannot be achieved without improving the experience of clinicians and caregivers.<br /><br />Team-based care involves multiple healthcare professionals working collaboratively with patients and their caregivers to achieve shared goals. This approach aims to meet patient needs and preferences while allowing healthcare professionals to utilize their education, certification, and experience to the fullest extent.<br /><br />Isenberg emphasizes that teams centered around patient care and team dynamics achieve better patient outcomes and greater staff satisfaction. Effective teamwork also leads to fewer medical errors.<br /><br />He outlines the principles of high-performing teams, including shared goals, clear roles, mutual trust, effective communication, and measurable processes and outcomes. These principles can improve individual well-being and decrease burnout among healthcare professionals.<br /><br />To create a team culture, Isenberg suggests developing a team mission and establishing team agreements. Clarifying team roles and setting common metrics for success are also important. Learning from mistakes and failures is encouraged, as is sharing knowledge and providing opportunities for team engagement on a personal level.<br /><br />Isenberg concludes by highlighting the significance of teamwork in healthcare, stating that teams can achieve more together and contribute to improved patient care and staff well-being.

Keywords

team-based care

healthcare

Triple Aim

population health

patient experience

healthcare costs

clinicians

caregivers

patient outcomes

staff satisfaction