GI Unit Leadership: (Re)Starting Your Quality Program (On-demand)

03_Martin_Cultivating Team
Pdf Summary
In this document, Dr. John A. Martin discusses the importance of building and cultivating a strong team in a healthcare practice. He emphasizes that recruitment, retention, termination, and outsourcing should all be done according to a unified plan with a forward-thinking vision in mind.<br /><br />When it comes to recruitment, Dr. Martin suggests searching for talent and skill sets in an organized fashion, considering positions/roles on the team, as well as clinical and cultural fit. He highlights the benefits of recruiting new physicians, advanced practice providers (APPs), nurses, and tech staff, such as bringing volume, new skills, clinical expertise, business proficiency, and research talent to the team, as well as improving care quality and patient satisfaction.<br /><br />In terms of retention, Dr. Martin emphasizes the importance of providing opportunities for career and personal growth, accommodating personal needs, recognizing and appreciating the unique talents and values each team member brings, and properly compensating them. He emphasizes that retaining valuable team members is crucial for avoiding the costs and negative impacts of replacing them.<br /><br />When it comes to termination, Dr. Martin suggests parting ways with employees who are no longer a good fit for the team in terms of clinical productivity, work skills set, work quality, team values, and integrity. He highlights the need for proper documentation and due diligence in such cases.<br /><br />Additionally, Dr. Martin explores the concept of outsourcing as a way to obtain incremental talent and skill from an external source, which can address temporary needs, bring in external ideas, and avoid the costs of benefits and long-term commitments. However, he notes that outsourcing comes with its own challenges and limitations.<br /><br />Overall, Dr. Martin emphasizes that partners, staff, and employees are the most important and valuable resource of a practice. He provides insights and strategies for recruiting physicians, APPs, and staff, highlighting the importance of marketing strengths, leveraging personal connections, engaging all stakeholders in the recruitment process, and considering factors like location, professional growth opportunities, and compensation. He also discusses the importance of retention, termination, and outsourcing in building and cultivating a successful team.
Keywords
team building
healthcare practice
recruitment
retention
termination
outsourcing
clinical fit
career growth
compensation
outsourcing challenges