GI Unit Leadership: (Re)Starting Your Quality Program (On-demand) | February 2023-Presentation 1 The Case for Team Based Care Gerard Isenberg

Video Transcription

Video Summary

In this video, the speaker discusses the importance of team-based care in the healthcare industry. They begin by acknowledging the efforts of Eden, who made the course possible, and the diverse participants, including physicians, nurses, technicians, and team members. The speaker emphasizes the Triple Aim, which aims to improve population health, patient experience, and lower healthcare costs, as well as the newer concepts of the quadruple and quintuple aim, which include addressing burnout and healthcare equity. They highlight the need to transition team-based care from hospitals to outpatient settings, recognizing that comprehensive care requires a collaborative approach. The speaker outlines the characteristics of high-performing teams, including shared goals, clear roles, effective communication, and measurable processes and outcomes. They offer six strategies for developing high-performance teams, including defining a team mission, establishing team agreements, learning from mistakes, sharing knowledge, providing team engagement opportunities, and celebrating team and personal accomplishments. Ultimately, the speaker emphasizes that effective teamwork leads to better patient outcomes and increased staff satisfaction.

Keywords

team-based care

Triple Aim

quadruple aim

high-performing teams

patient outcomes