GI Unit Leadership: (Re)Starting Your Quality Program (On-demand) | February 2023-Presentation 5 Case Based Interactive Discussion

Video Transcription

Video Summary

The video discussion revolves around a case involving a senior-level nurse who has become passive-aggressive in her assignments and is causing problems in the unit. The participants discuss strategies for addressing this issue, such as talking to the nurse to understand her perspective and potential underlying reasons for her behavior. They suggest considering physical limitations or personal issues that may contribute to her actions. They also explore possible solutions, including rethinking the process of room turnovers and finding alternative positions within the organization that may better suit the nurse's needs. The importance of documenting complaints and involving multiple witnesses is emphasized. The conversation then shifts to another question about strategies to reduce or eliminate the barrier of taking call for endoscopy nurses. The participants discuss incentivizing nurses to take call through flexible scheduling and barter systems. They also suggest eliminating call coverage during low-volume times and implementing a 24-hour scenario where nurses rotate shifts to provide coverage. The challenge of competing with other departments that offer more desirable work hours is acknowledged, but the strategies mentioned aim to reduce turnover and provide alternatives for nurses in the endoscopy unit. No specific credits are mentioned in the video.

Keywords

passive-aggressive behavior

addressing issues

understanding perspectives

alternative positions

flexible scheduling