GI Unit Leadership: (Re)Starting Your Quality Program (On-demand) | February 2023-Presentation 9 Mastering the Patient Centered Experience Nisa Kubiliun

Presentation 9 Mastering the Patient Centered Experience Nisa Kubiliun

Video Transcription

Video Summary

In this video, the speaker discusses the importance of the patient experience in healthcare. They define the patient experience as encompassing all interactions a patient has with the healthcare system, including communication, care provided, and post-procedure follow-up. The speaker highlights the benefits of improving the patient experience, such as increased patient satisfaction, better job satisfaction among employees, and reduced risk of malpractice suits. They also discuss various tools and surveys used to measure patient satisfaction, including the OAS CAHPS survey. The video emphasizes the need for healthcare providers to prioritize the patient experience, implement interventions to improve it, and monitor progress through a systematic approach.

Keywords

patient experience

healthcare

communication

patient satisfaction

interventions