GI Unit Leadership: (Re)Starting Your Quality Program (Virtual only) | February 2023-01_Isenberg

01_Isenberg_Team Based Care

Pdf Summary

In this document, Dr. Gerard Isenberg makes the case for team-based care in healthcare systems. He emphasizes the importance of aligning care delivery models with the Triple Aim: improved population health, improved patient experience, and lower healthcare costs. However, he argues that the original Triple Aim cannot be achieved without improving clinician and caregiver experience.<br /><br />Team-based care involves two or more healthcare professionals working collaboratively with patients and their caregivers to accomplish shared goals. It strives to meet patient needs and preferences by actively engaging patients as full participants in their care, while allowing healthcare professionals to function to the full extent of their education, certification, and experience.<br /><br />Dr. Isenberg points out that teams that are patient-centered and team-centered achieve better patient outcomes and greater staff satisfaction. Effective teamwork also leads to fewer medical errors. He outlines the principles of high-performing teams, which include shared goals, clear roles, mutual trust, effective communication, and measurable processes and outcomes.<br /><br />To create a team culture, Dr. Isenberg suggests developing a team mission and establishing team agreements that define expected behaviors and decision-making processes. Clarifying team roles and setting goals for achievement are also important. Learning from mistakes and failures, as well as sharing knowledge and providing opportunities for team engagement on a personal level, further enhance team effectiveness.<br /><br />In conclusion, team-based care is essential for achieving the goals of improved population health, improved patient experience, and lower healthcare costs. By implementing strategies to create a strong team culture, healthcare systems can improve patient outcomes, enhance staff satisfaction, and reduce medical errors.

Keywords

team-based care

healthcare systems

Triple Aim

improved population health

improved patient experience

lower healthcare costs

clinician and caregiver experience

patient-centered care

high-performing teams

team culture