GI Unit Leadership: (Re)Starting Your Quality Program (Virtual only) | February 2023-Presentation 11 Case Based Interactive Discussion and Final Remarks

Presentation 11 Case Based Interactive Discussion and Final Remarks

Video Transcription

Video Summary

Summary: This video is a Q&A session about endoscopy processing and patient safety. The speakers provide resources and guidelines for processing and cleaning verification. They discuss the importance of communication and collaboration between different teams, such as nursing, support staff, and anesthesia, to maximize efficiency and safety. They suggest having regular meetings and sharing objective data to address challenges and improve patient care. The speakers also address the issue of dissatisfied patients and offer suggestions for service recovery, including de-escalating situations, involving a risk management team, and promptly addressing patient complaints. The video concludes with thank you messages and reminders about accessing course materials and completing the evaluation for certification. No credits were specified.

Keywords

endoscopy processing

patient safety

communication

service recovery

patient complaints