GI Unit Leadership: (Re)Starting Your Quality Program (Virtual only) | February 2023-Presentation 5 Case Based Interactive Discussion

Video Transcription

Video Summary

In this video, a case is discussed in which a senior-level nurse has become passive-aggressive and inefficient in her assignments. The physicians have started requesting other nurses to work with them, and the nurse has threatened to hire a lawyer if her job assignment is changed or if she is fired. The participants in the video discuss strategies for handling this nurse, including investigating the root cause of her behavior, discussing her concerns, and finding alternative positions within the company if necessary. They emphasize the importance of compassion, curiosity, and open communication in resolving the issue. In addition, the video addresses other questions and concerns related to documenting complaints and overcoming recruitment challenges, such as nurses not wanting to take call on nights and weekends. Strategies suggested include allowing individuals to document their own complaints, offering incentives or flexible schedules for call coverage, and identifying nurses who are willing to work night shifts. Overall, the video promotes a collaborative and understanding approach to managing difficult situations and building a supportive work environment for nurses. No credits are mentioned in the video.

Keywords

senior-level nurse

passive-aggressive behavior

physician requests

alternative positions

documenting complaints