GI Unit Leadership: (Re)Starting Your Quality Program (Virtual only) | February 2023-Presentation 7 Empowering the Team Through Benchmarking and Quality Metrics Gerard Isenberg

Presentation 7 Empowering the Team Through Benchmarking and Quality Metrics Gerard Isenberg

Video Transcription

Video Summary

In this video, the speaker discusses the concept of benchmarking and its importance in improving performance in healthcare organizations, particularly endoscopy units. Benchmarking involves identifying and implementing best practices to enhance performance, and it can be done using internal or external benchmarks. The speaker highlights the challenges faced by endoscopy units, such as shifting demographics, cost efficiency, access to capital equipment, and the rise of value-based payments. They emphasize the need for understanding the costs associated with every aspect of the endoscopy unit's operations, as well as the importance of data transparency and quality metrics. The speaker also discusses advancements in technology, the role of leadership teams, variations in care between different places, and the increasing demand for patient and family engagement. Additionally, they mention the transition from the traditional merit-based incentive payment system to the merit-based incentive payment system value pathway, and explain the different perspectives on value from patients, physicians, and employers. The speaker provides examples of quality indicators for colonoscopy procedures and strategies to improve benchmarks and quality metrics in endoscopy units. They also mention the potential pitfalls of the process improvement plan and stress the importance of team collaboration and culture. Overall, the speaker emphasizes the need for continuous improvement in performance and the importance of benchmarking to achieve this goal. No credits were mentioned in the video.

Keywords

benchmarking

performance improvement

endoscopy units

cost efficiency

quality metrics

patient engagement