GI Unit Leadership: (Re)Starting Your Quality Program (Virtual only) | February 2023-Presentation 9 Mastering the Patient Centered Experience Nisa Kubiliun

Presentation 9 Mastering the Patient Centered Experience Nisa Kubiliun

Video Transcription

Video Summary

In this video, the speaker discusses the importance of improving the patient experience in healthcare. They define the patient experience as encompassing all interactions with the healthcare system, including communication, care quality, and safety. They highlight that a positive patient experience leads to benefits such as increased patient satisfaction, improved clinical outcomes, and reduced malpractice risks. The speaker explains various tools used to measure patient satisfaction, including surveys and online ranking websites. They also discuss the importance of addressing key factors that matter most to patients, such as interpersonal skills, comfort, and communication. The video provides suggestions for implementing changes to improve the patient experience and emphasizes the need for ongoing evaluation and systematic approaches.

Keywords

patient experience

healthcare

communication

patient satisfaction

clinical outcomes