GI Unit Leadership: Shaping a High-Performing Endoscopy Unit (On-Demand) | February 2026-From Friction to Flow: Smooth Communication Strategies

Video Transcription

Video Summary

The presentation discusses smooth communication strategies in endoscopy units to enhance workflow and patient care. Emphasizing a team-based approach, it highlights coordination across scheduling, pre-, intra-, and post-procedure phases. Key elements include standardized scheduling, clear role definitions, daily huddles for case review, use of digital communication tools, and maintaining a non-hierarchical environment to empower staff. Effective communication about patient needs, anesthesia plans, and special equipment is essential. Post-procedure, timely patient communication and follow-up improve satisfaction. Addressing staff stress, workload, and providing mechanisms for feedback and recognition boosts job satisfaction and reduces turnover. The speaker stresses positive handling of underperforming team members through constructive feedback and remediation. Overall, fostering collaboration, leadership by example, and continuous feedback leads to higher care quality, better patient outcomes, and a successful endoscopy practice.

Asset Subtitle

Naser Khan, MD, FASGE

Keywords

endoscopy communication

team-based workflow

standardized scheduling

digital communication tools

staff feedback and recognition