GI Unit Leadership: Shaping a High-Performing Endoscopy Unit (Virtual) | February 2026-03 2026 Feb21 GI Unit Leadership Course Presentation 2 Tsion Abdi Unleashing the Powers of Emotional Intelligence

03 2026 Feb21 GI Unit Leadership Course Presentation 2 Tsion Abdi Unleashing the Powers of Emotional Intelligence

Video Transcription

Video Summary

The talk emphasizes developing emotional intelligence (EQ) to build high-performance, high-trust healthcare teams, particularly in GI procedural units. Emotional intelligence involves self-awareness, self-management, social awareness, and relationship management, which improve communication, reduce errors, and lower burnout. Using a Structured Conversation Framework (SBI: Situation, Behavior, Impact) combined with EQ fosters empathetic, solution-focused feedback and accountability. Data shows that high EQ enhances clinical performance and job satisfaction while mitigating burnout. Leaders are urged to practice and teach EQ skills to create psychologically safe, cohesive teams, leading to smoother procedures, better patient care, and healthier workplace cultures.

Keywords

Emotional Intelligence

Healthcare Teams

Structured Conversation Framework

Burnout Reduction

Psychological Safety