Improving Quality and Safety in the Endoscopy Unit (On-Demand) | August 2023-06_ASGE Quality_Nguyen

06_ASGE Quality_Nguyen_Employee Experience

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This document discusses employee experience, maintaining staff morale, and managing disruptive behavior in the workplace. The employee experience is defined as the perception the employee has toward their place of employment and their work. It begins when they apply for their position and is continually influenced by their experiences at work. Cultivating positive employee experiences involves leader visibility, clear communication, recognition, employee development plans, frequent staff meetings, and an employee engagement team. Maintaining staff morale can be achieved through creative initiatives such as annual sock exchanges, Halloween costume contests, rock painting, staff meetings, and games like Guess Who and Family Feud. Supporting staff through activities like community walks and advertising available resources can also contribute to morale. Recognizing staff through awards, committees, and thank you cards is important. Disruptive behavior refers to interactions that interfere with patient care or affect the healthcare team's ability to work effectively. It can lead to patient dissatisfaction, errors, delayed treatment, job dissatisfaction, staff turnover, loss of market share, and financial losses for the organization. Tactics to address disruptive behavior include rounding on the team, addressing issues quickly, treating staff fairly and consistently, and partnering with HR. The employee experience is crucial for optimal clinical outcomes, patient satisfaction, and financial success. In summary, it is important to address disruptive behavior in a fair, objective, and responsive manner.

Keywords

employee experience

maintaining staff morale

managing disruptive behavior

perception

workplace

leader visibility

clear communication

recognition

employee development plans

staff meetings