Improving Quality and Safety in the Endoscopy Unit (On-Demand) | August 2023-Employee Experience, Maintaining Staff Morale, and Managing Disruptive Staff

Employee Experience, Maintaining Staff Morale, and Managing Disruptive Staff

Video Transcription

Video Summary

In this video, Ms. Jenny Nguyen discusses employee experience, maintaining staff morale, and managing disruptive behavior in the healthcare industry. She emphasizes the importance of positive employee experiences and how it is influenced by various factors throughout the employee journey, from pre-employment to post-employment. Ms. Nguyen also introduces an employee engagement model that focuses on work, people, opportunities, total rewards, company practices, and quality of life. She highlights the role of leaders in setting the tone, maintaining visibility, and providing clear communication and recognition to enhance staff morale. Additionally, Ms. Nguyen shares creative initiatives she has implemented in her unit to boost morale, such as annual sock exchanges, Halloween costume contests, and team-building activities like Family Feud. She also discusses the impacts of disruptive behavior on patients, staff, and the organization, and provides strategies for addressing and preventing such behavior. Overall, the video promotes the importance of positive employee experiences and the need to address disruptive behavior in the healthcare industry.

Asset Subtitle

Jennie Nguyen, MSN RN CSMRN

Keywords

employee experience

staff morale

disruptive behavior

healthcare industry

employee journey

positive employee experiences