Improving Quality and Safety in the Endoscopy Unit (Virtual) | August 2023-06_ASGE Quality_Nguyen

06_ASGE Quality_Nguyen_Employee Experience

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This document discusses the importance of employee experience, maintaining staff morale, and managing disruptive staff members in a healthcare setting. The employee experience is defined as the perception that employees have towards their place of employment and their work. It begins when they apply for their position and is continually influenced by their experiences at work. Cultivating positive employee experiences involves leader visibility, clear communication, recognition, employee development plans, staff meetings, and engagement teams.<br /><br />Maintaining staff morale can be achieved through creative initiatives such as annual sock exchanges, Halloween costume contests, rock painting, staff meetings, and games like Guess Who or Family Feud. Supporting staff through community walks, hospitality committees, and advertising the resources the hospital has can also contribute to staff morale. It is important to recognize and reward staff members through initiatives like nurse and tech of the year awards, reward and recognize committees, and thank you cards.<br /><br />Disruptive behavior is defined as interactions that interfere with patient care or adversely affect the healthcare team's ability to work effectively. It can lead to patient dissatisfaction, surgical and medication errors, delayed treatment, job dissatisfaction, staff retention issues, and loss of market share or revenue for the organization. Tactics to address disruptive behavior include rounding on the team, addressing issues quickly, treating staff fairly and consistently, and partnering with the HR team.<br /><br />In conclusion, disruptive behavior negatively impacts patient care, staff, and the organization. Implementing strategies to improve employee experience, maintain staff morale, and address disruptive behavior is crucial for optimal clinical outcomes, patient satisfaction, and financial success. A fair, objective, and responsive system for addressing disruptive behavior is recommended.

Keywords

employee experience

staff morale

managing disruptive staff members

perception

leader visibility

recognition

disruptive behavior

patient care

staff retention issues

financial success