Improving Quality and Safety in the Endoscopy Unit (Virtual) | August 2023-ASGE pt-satisfaction-survey-tool

ASGE pt-satisfaction-survey-tool

Pdf Summary

The American Society for Gastrointestinal Endoscopy has developed a patient satisfaction survey to evaluate the performance and services provided by healthcare facilities. The survey asks patients to rate various aspects of their experience, including the helpfulness of staff, ease of scheduling, comfort and cleanliness of the facility, clear instructions before and after the procedure, courtesy and caring of the physician and staff, skills of the assisting staff, comfort level during the procedure, usefulness of information provided, teamwork between the doctor, nurses, and other staff, and overall satisfaction with the procedure experience. Patients are also asked if this is their first visit to the facility and if they would recommend it to others. There is space provided for additional comments or feedback regarding the patient's experience. The survey aims to gather feedback from patients in order to improve the quality of healthcare services provided.

Keywords

patient satisfaction survey

healthcare facilities

staff helpfulness

facility comfort and cleanliness

clear instructions

physician and staff courtesy

assisting staff skills

procedure comfort level

overall satisfaction

healthcare services improvement