Improving Quality and Safety in the Endoscopy Unit (Virtual) | August 2023-Employee Experience, Maintaining Staff Morale, and Managing Disruptive Staff

Employee Experience, Maintaining Staff Morale, and Managing Disruptive Staff

Video Transcription

Video Summary

In this video, Ms. Jenny Nguyen discusses employee experience, maintaining staff morale, and managing disruptive behavior in the healthcare field. She emphasizes the importance of positive employee experiences in ensuring optimal clinical outcomes, enhancing patient satisfaction scores, and preventing financial losses. She highlights the employee journey, which includes the pre-employment, employment, and post-employment phases, and how each phase contributes to the overall employee experience. Nguyen also discusses an employee engagement model that focuses on work, people, opportunities, total rewards, company practices, and quality of life as key components of creating a positive work environment. She emphasizes the role of leadership in setting the tone and creating a supportive and engaging work culture. Furthermore, Nguyen discusses the impact of disruptive behavior on patients, staff, and the organization, and provides strategies for addressing and preventing such behavior. She emphasizes the importance of proactive communication, addressing issues quickly, and collaborating with HR for support. The video concludes with closing remarks on the importance of employee experience and the negative effects of disruptive behavior.

Asset Subtitle

Jennie Nguyen, MSN RN CSMRN

Keywords

employee experience

staff morale

disruptive behavior

healthcare field

patient satisfaction scores

employee engagement model