Of the centers using mobile apps for patient registration online scheduling, what systems do you use? I'll start. We have a partnership with a company called Radix Health, and they're partnered with some other GI groups, but for different products, they overlie, we have an Athena EMR, so it's a scheduling platform, but they have something called Dash Connect. It's a customized, Athena or EMR actually does not have great texting features, but this allows us to do that, so it's customizable, and we can use it really any way that we choose to, and so that's what we're using right now. Do any of the other panelists have anything they want to chime in on that, on your applications? For the app, we are actually testing one of the apps right now that is based on our EMR, because we did not want to use an additional app, because we wanted something that can integrate with our EHR, especially from the scheduling and all those purposes, so we are testing one app, which is based on the ModMads, the EHR we used is developed by them, so we are trying to use that, so that we don't have to go from one platform to another one, and there is more seamless integration. That's what we are trying to do right now. And Kim? Yeah, same as Sophie. We have, I believe we use the same system, so I believe the administrative staff is looking into the system that can be incorporated into our current platform. Okay, great. And our next question is, and we did get another question in for you, Kim, but first let's go to Dr. Roman, what is the percentage of telehealth visits versus in-office visits in your practice? Yeah, so right now it's 25%, so I think when we implemented this in 2018, you know, it's the classic change adaptation curve, and so we had the early adopters that used it a lot, and then we had the wait-and-see doctors that kind of came along, and then we had the late adopters that had no interest whatsoever, and so it's a really interesting experiment because we had it in place, and when COVID hit, everyone had to do it, and I had a few doctors that were late adopters that, you know, told me, this is actually pretty easy, I like this. So, you know, so what we have done is, number one, we're watching reimbursement, number two, some providers really have more of a preference to see people in person, and that's fine, so a few people really like that more than others, and others really like to do more telehealth, but we really left it up to the patient, and so a lot of our patients have been doing it, and so they want to continue it, but we let them make the decision, though we will tell them for certain reasons they have to come in, right, I mean, but right now, we're one in four, that's what we looked at last month, and earlier in the year, I guess about six months ago, we were one in two, but we're about one in four right now. Okay. Dr. Chowdhury, what about you in your practice, what's, do you have a breakdown between telehealth and in-office? So, our experience right now is about the same as Rick mentioned, it's close to 20 percent if we look across the practice, but the interesting part of that is it's, it varies, our practice encompasses three states, so we are at the, at the junction of Arkansas, Tennessee, and Mississippi, and it is a huge difference, even when the COVID was at its full swing, but most of the urban areas, people wanted to do telehealth, and there was a high proportion of people doing telehealth who are seeing mostly city or urban patients, and patients were coming from more rural areas, they didn't want to do telehealth, although they had to travel all the way, their commute sometimes is very long, but they wanted to come in person, so a lot of the providers had extremely low number of telehealth compared to some other providers, but one interesting thing happened earlier this year, we had a major snow in the area, which is kind of unseen here, it was, it just, just closed the cities, and it was, it was bad, because we are not prepped to take care of the snow, so if the things were closed for a couple of days, and then everyone wanted to do telehealth, because, you know, now they cannot drive, so that made things so much easier to transition, because everyone now are more, you know, used to doing these things, but right now, if we look at our practice, it's close to 20%. And then, Kim, let me direct this question to you, and then, you know, certainly invite the physicians to chime in as well. How can you separate personal from business information in social media? Do you have any recommendations along those lines? So the platform that we are currently using at our practice, we, it's fairly new, but what they've done with it is they basically separated it in forms, so there will be a form for posting regarding facility items or education purposes for the staff, and then there will be other forms that you can post, let's say, picture of your pets, who has dogs and cats, celebration of birthdays or holidays, so they have different platforms, different forms for everyone to post those particular things and keep it separate, so you can actually click on the form that you want to look at, so if you want to see what's posted, what notification has been posted to the pet form, you can click on that, and that's how it's able to separate both personal and business-related items. Wonderful. Any thoughts from the physicians on that? We don't have Facebook groups, that type of thing. We don't have any kind of personal social media within the practice happening right now, so it's interesting. Yeah, same, and we don't have anything like that where we have the groups. We do try to keep an active part to see what is being said, because, you know, there is a presence of our group or our facilities on the Facebook, and people do and comment on that, and if there is anything which we have to look at, if there is, some patient has wrote something that they didn't like, we always try to address that, so that things are not there, because these things do matter, but we don't have an active group where the employees or all of them are there.

mobile apps

patient registration

online scheduling

EHR system

negative patient feedback