Looking at GI Practice Management Differently: Fortify the Business of Healthcare in the GI Practice | November 2021-Putting the Pieces Together: Analyzing What We Are Seeing to Build Better

Video Transcription

Video Summary

This video discusses the impact of COVID-19 on organizational operations in the healthcare sector, specifically focusing on gastrointestinal (GI) practices. The speaker presents data from a GI operations benchmarking survey that collected information from various types of facilities, including hospitals, academic institutions, office-based operations, and ambulatory surgery centers (ASCs). The survey revealed that all types of facilities experienced interruptions or diminished capacity due to COVID-19, with ASCs being the most affected. The data shows the duration of service interruptions and the time it took for facilities to fully regain their capacity. The speaker emphasizes the importance of using benchmarking data to plan for future interruptions and improve performance. Additionally, the video discusses the financial implications of the interruption, including increased costs and loss of revenue. The speaker suggests strategies for building a better practice, such as measuring key performance indicators, streamlining processes, retaining well-trained staff, and embracing technology, including telehealth. The video concludes with the importance of having a backup plan and being prepared for future challenges. No credits are mentioned in the transcript.

Asset Subtitle

Sufiyan H. Chaudhry, MD, MBA

Keywords

COVID-19

organizational operations

healthcare sector

gastrointestinal practices

GI operations benchmarking survey