Looking at GI Practice Management Differently: Fortify the Business of Healthcare in the GI Practice

Video Transcription

Video Summary

In the video, the panelists discuss remote working and how to handle the morale of those who want to work from home but cannot. They emphasize the importance of setting expectations and communicating the reasons behind remote work arrangements. The panelists also address the issue of monitoring remote workers and controlling time spent working remotely. They suggest measuring performance and productivity rather than focusing solely on time. Additionally, the panelists discuss the use of various phone systems for remote scheduling and operator staff. They mention web-based products and Nextel-based solutions that allow for monitoring performance and recording calls. The panelists share their experiences with internet interruption issues for remote staff and mention the use of cell networks as backups. They also discuss strategies to demonstrate appreciation to staff, such as regular lunches or breakfasts, staff meetings for feedback, and sharing work tasks to ease the burden on employees. The panelists highlight the importance of communication and engagement with staff members and the significance of recognizing their contributions.

Keywords

remote working

morale

communication

monitoring

productivity measurement

appreciation