Looking at GI Practice Management Differently: Fortify the Business of Healthcare in the GI Practice (On-Demand) | November 2021-02

02 - Rebuilding & Maintaing Staff_Roman rv

Pdf Summary

In this article, Rick Roman MD MBA discusses the challenges of rebuilding and maintaining staff in the face of increasing uncertainty and complexity. He highlights that organizations need to adapt quickly to match the changing world, citing the impact of the COVID-19 pandemic as an example. He also notes that the success or failure of organizations in dealing with these challenges can affect the lives of many people.<br /><br />Roman asks readers to consider whether they are currently experiencing staff shortages and if their staff turnover has increased, remained stable, or improved. He mentions the difficulties faced during the COVID-19 pandemic, including rebounding patient demand, short-staffed departments, higher turnover, and the need to replace experienced staff with inexperienced ones. He also emphasizes the importance of having a proactive plan for vaccine mandates.<br /><br />The article references the phenomenon known as "The Great Resignation" or "The Big Quit," where a significant number of Americans are quitting their jobs. Reasons for this include reassessing life's meaning and purpose, feeling undervalued, and the availability of job flexibility and remote work. Burnout is also a factor, with the pandemic causing significant stress in people's lives.<br /><br />Roman advises leaders to be proactive and engage employees meaningfully. He encourages them to not ignore offboarding and to look for opportunities to upgrade talent. The article mentions the impact of the pandemic on loyalty and the need for employee empowerment. It also discusses the data-driven approach to addressing turnover and mentions the importance of adjusting salaries and offering financial incentives.<br /><br />The article concludes with tips for leaders, including the need to quantify challenges, improve retention, and consider the impact on key business metrics. It suggests creating a resilient organization and caring for healthcare workers during crises. The importance of a productive and engaged workforce is emphasized, along with the idea that happy employees lead to happy customers.

Keywords

staff shortages

staff turnover

COVID-19 pandemic

experienced staff

inexperienced staff

vaccine mandates

The Great Resignation

job flexibility

burnout

employee engagement