Looking at GI Practice Management Differently: Fortify the Business of Healthcare in the GI Practice (On-Demand) | November 2021-06 - Clinical Operational Metrics - What’s Changed a lot, a little or not at all

06 - Clinical Operational Metrics - What’s Changed a lot, a little or not at all_ Roman

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The document discusses the changes that have occurred in clinical operational metrics as a result of the COVID-19 pandemic. It highlights various areas that have been impacted, including case volume, staffing shortages, supply chain delays, and patient expectations on safety. The document emphasizes the importance of catching up on delayed care, particularly in areas such as CRC screening, which has seen a decline that may lead to additional deaths from colorectal cancer.<br /><br />Operational efficiencies are discussed, with suggestions on how to match ASC capacity with demand, maximize hours of operation, and have effective scheduling processes. Communication is emphasized as crucial for reducing late arrivals, no-shows, and cancellations. The document also suggests identifying and improving any bottlenecks in operational processes.<br /><br />Financial key performance indicators (KPIs) are addressed, including insurance coverage and payment responsibilities, patient understanding of CRC screening benefits, and appointment reminders to reduce churn and increase patient compliance. The importance of tracking operational efficiencies and financial performance metrics is highlighted, along with potential impacts on labor costs, supplies, and overhead expenses.<br /><br />The document encourages learning from the past and preparing for the future, with an emphasis on crisis management, gaining new capabilities and knowledge, and improving ASC operations. It suggests considering new ways to be market-competitive and enhance operational success and sustainability.<br /><br />Overall, the document emphasizes the need for proactive measures, defined processes for improvement, and tracking of key KPIs to navigate the changes brought by the pandemic and ensure operational success in the future.

Keywords

clinical operational metrics

COVID-19 pandemic

case volume

staffing shortages

supply chain delays

patient expectations

CRC screening

operational efficiencies

financial KPIs

pandemic