Looking at GI Practice Management Differently: Fortify the Business of Healthcare in the GI Practice (On-Demand) | November 2021-Clinical Operations Metrics: What's Changed a lot, a little or not at all?

Video Transcription

Video Summary

In this video, a speaker discusses clinical operational metrics in ambulatory surgical centers (ASCs) and the impact of the COVID-19 pandemic on these metrics. They mention that most ASCs are doing well and are comfortable with room turnover and performing procedures at normal capacity. However, staffing shortages and burnout, higher supply costs, and vaccine mandates are challenges affecting ASCs. There are also concerns about delayed screenings leading to long-term negative impacts on health. The speaker emphasizes the importance of communication, effective scheduling, and tracking of operational efficiencies such as episodes or procedures per room per day. Financial key performance indicators (KPIs) are also discussed, including net revenue, clinical labor expense, and total expenses. The speaker suggests tracking these metrics monthly and quarterly and considering payer-specific profiles and point-of-service collections. The impacts of the pandemic on financial performance include supply costs, labor costs, insurance coverage issues, and staffing shortages. The speaker also mentions the need to rebound and make improvements based on the new cost profile. They emphasize the importance of learning from the past, being competitive in hiring and retention, and participating in ASGE endoscopic operations survey for benchmarking. Overall, the video provides insights into the clinical and financial aspects of ASC operations in the context of the pandemic.

Asset Subtitle

Richard M. Roman, MD, MBA

Keywords

clinical operational metrics

ambulatory surgical centers

COVID-19 pandemic

staffing shortages

financial key performance indicators

delayed screenings