Looking at GI Practice Management Differently: Fortify the Business of Healthcare in the GI Practice (On-Demand) | November 2021-Inspecting Your Infrastructure Q&A (1)

Video Transcription

Video Summary

In this video, a panel discusses successful methods and practices for reducing cancellation rates and filling ambulatory surgery center (ASC) schedules last minute. Some of the strategies mentioned include: understanding the reasons for cancellations, utilizing a texting function to communicate with patients, maintaining waiting lists and informing staff of openings, conducting pre-procedure phone calls to confirm appointments and requirements for COVID-19 testing or vaccination, being flexible with scheduling, analyzing the reasons for no-shows, attempting to recapture patients who cancel or no-show, tracking key performance indicators (KPIs) and using dashboards to monitor progress, and effectively communicating with patients about insurance coverage and the potential for diagnostic procedures. The panel also briefly addresses optimal room turnover time and the impact of employee growth on health insurance requirements.

Keywords

reducing cancellation rates

filling ambulatory surgery center schedules

texting function for patient communication

pre-procedure phone calls

tracking key performance indicators