Looking at GI Practice Management Differently: Fortify the Business of Healthcare in the GI Practice (On-Demand) | November 2021-Practice Operations Metrics: What's Changed a lot, a little or not at all?

Video Transcription

Video Summary

In this video, the speaker discusses the importance of key performance indicators (KPIs) in measuring the performance and health of a practice. They explain that KPIs are quantifiable measures used to gauge the achievement of strategic and operational goals. The speaker emphasizes the need for measurable KPIs that can be easily collected and analyzed to improve practices. They highlight the importance of regularly reviewing and updating KPIs based on changing strategies and goals. The speaker discusses two types of KPIs: lagging KPIs, which are goals, and leading KPIs, which are small indicators that lead to the goals. They provide an example of how leading KPIs can help achieve a lagging KPI in their own practice. The speaker then goes on to discuss various categories of KPIs that are commonly used, including practice metrics, time management metrics, utilization metrics, financial metrics, practice matrices, and COVID-19 related changes. They emphasize the need for benchmarking KPIs to compare performance with industry standards and other practices. Lastly, the speaker suggests adjusting KPIs according to the impact of the COVID-19 pandemic, reassessing workflows, and retooling old metrics to measure the changes in the practice. No specific credits are mentioned in the video.

Asset Subtitle

Sufiyan H. Chaudhry, MD, MBA

Keywords

key performance indicators

KPIs

measuring performance

lagging KPIs

leading KPIs

practice metrics