Quality and Safety in Endoscopy Units Around the Globe (On-Demand) | 2023-Empowering the Team Through Benchmarking and Quality Metrics

Video Transcription

Video Summary

In this video, the speaker discusses the concept of benchmarking in healthcare, specifically in relation to endoscopy units. Benchmarking is defined as a method for identifying and adopting best practices from other organizations to improve performance. The speaker emphasizes that benchmarks can also be set internally within an institution. They highlight the importance of benchmarking in the context of the shifting demographics, cost efficiency, value-based payments, and access to capital equipment. The speaker explains that there is a need for clinical integration, care coordination, and patient and family engagement. They also mention the challenges of data transparency, variations in care, mergers and acquisitions, and the growing focus on leadership in endoscopy units. The speaker discusses different perspectives on value in healthcare, including those of patients, physicians, and employers. They describe the transition from the traditional merit-based incentive payment system to the new merit-based incentive payment system value pathway. The speaker provides examples of quality indicators for colonoscopy and discusses ways to improve them, such as through audit and feedback and the use of artificial intelligence. They stress the importance of a patient-centered and team-centered approach to achieving better benchmarks and quality metrics. The speaker recommends strategies for developing core competencies, such as establishing a vibrant team culture and knowing and sharing benchmarks. They discuss the process of developing a process improvement plan, including prioritizing projects and repeating the process. The speaker concludes by emphasizing the importance of teamwork in achieving success in process improvement efforts. No credits or specific source information are provided.

Asset Subtitle

Gerard Isenberg, MD, MBA, FASGE

Keywords

benchmarking

healthcare

endoscopy units

best practices

quality indicators

process improvement