Quality and Safety in Endoscopy Units Around the Globe (On-Demand) | 2023-Enhancing the Employee Experience, Maintaining Staff Morale and Managing a Disruptive Staff Member

Enhancing the Employee Experience, Maintaining Staff Morale and Managing a Disruptive Staff Member

Video Transcription

Video Summary

In this video, the speaker discusses the importance of employee experience within endoscopy units and provides strategies for managing disruptive staff members. The employee experience is linked to patient experience, so it is vital to measure and improve it. The speaker outlines a systematic framework to enhance employee experience, starting with understanding the employee life cycle and focusing on engagement. They highlight five key drivers of a positive employee experience: belonging, purpose, achievement, happiness, and vigor. Measuring employee experience is crucial, and there are several validated tools available. The speaker emphasizes the need for consistent and frequent measurement and sharing of results with managers and teams. Disruptive behavior is defined as behavior that interferes with patient care or the ability of the healthcare team to work effectively. The speaker provides a framework for addressing disruptive behavior, which includes identifying the problem, analyzing the behavior, discussing it with the employee, and providing ongoing feedback. The speaker also discusses the negative impacts of disruptive behavior on patients, staff, and the organization. They highlight the need for fair, objective, and responsive systems for addressing disruptive behavior. Overall, the employee experience is important for patient satisfaction, clinical outcomes, and organizational success, and strategies should be implemented to improve it while effectively managing disruptive staff members.

Asset Subtitle

Lukejohn Day, MD, FASGE

Keywords

employee experience

disruptive behavior

patient experience

measuring employee experience

managing staff members