Team Based Education | July 2021-Building the Culture of your Endoscopy Unit: Upping Everyone’s Game

Video Transcription

Video Summary

In this video, the speaker discusses the importance of unit culture and employee experience in a healthcare setting, specifically in an endoscopy unit. The video begins with a polling question about participants' rating of the culture in their own unit. The speaker emphasizes the significance of a positive culture and its impact on success. Another polling question asks about the areas for improvement in unit culture, with staff behavior being the main focus. The speaker then introduces the topic of building the culture of an endoscopy unit and its benefits for patients, employees, and unit ownership. The patient experience, including customer satisfaction and loyalty, is explained, with a focus on service quality dimensions: reliability, assurance, tangibles, empathy, and responsiveness. The importance of communication with patients is highlighted, along with a mnemonic for effective communication called AIDIT. The speaker transitions to discuss the employee experience and its link to the patient experience. The culture's influence on the institutional lifespan of an employee, including recruitment, onboarding, engagement, performance, and leadership opportunities, is explained. The drivers of a positive employee experience are explored, including trust, meaningful work, growth opportunities, work environment, and leadership. The speaker emphasizes the benefits of a positive culture, such as lower turnover rates, higher discretionary effort, improved healthcare outcomes, and increased customer satisfaction. Strategies for creating a positive workplace culture, such as recognizing employees, providing meaningful work, and investing in development, are discussed. The importance of communication, leadership, and creating a culture of innovation is highlighted. The speaker concludes by encouraging leaders to set an example, recognize successes, and communicate openly.

Asset Subtitle

V. Raman Muthusamy, MD FASGE

Meta Tag

Practice Management/Operations GI Team

Practice Management/Operations GI Unit Leadership

Keywords

unit culture

employee experience

endoscopy unit

patient experience

positive culture

workplace culture