Team Based Education | July 2021-Enhancing the Employee Experience, Maintaining Staff Morale and Managing a Disruptive Staff Member

Enhancing the Employee Experience, Maintaining Staff Morale and Managing a Disruptive Staff Member

Video Transcription

Video Summary

In this video, Dr. Shalkot discusses the importance of enhancing the employee experience, maintaining staff morale, and managing disruptive behavior within organizations. She begins by defining the employee experience as a set of perceptions that employees have about their interactions with the organization. She emphasizes the importance of engagement and highlights the drivers of a positive employee experience, such as a sense of belonging, purpose, achievement, happiness, and vigor. Dr. Shalkot stresses the significance of the employee experience, as it leads to lower turnover, higher discretionary effort, improved healthcare outcomes, and higher profitability for organizations. She explains that measuring the employee experience is essential and mentions survey tools like the press ganey survey. She also discusses maintaining staff morale through effective communication, employee development plans, staff meetings, employee engagement teams, and recognition. Lastly, she addresses disruptive behavior in healthcare, its impacts, and provides steps to address it, including identifying the problem, analyzing the behavior, discussing it, developing a performance improvement plan, and providing ongoing monitoring and feedback. Dr. Shalkot concludes by highlighting the importance of fair and responsive evaluation processes and summarizing the key takeaways from the video.

Asset Subtitle

Aasma Shaukat, MD, MPH, FASGE

Keywords

employee experience

staff morale

disruptive behavior

engagement

employee development plans